Refund policy
Return, Refund & Satisfaction Policy
At MBH Leather, we want you to feel confident about your purchase and truly love the bag you receive. Every order is backed by our 100% Satisfaction Promise and real customer care. If something isn’t right, please contact us, we’re here to help.
Returns and Exchanges
Eligible items may be returned or exchanged within 20 days of delivery.
To qualify for a return or exchange, the item must be:
- Unused and unworn
- In its original condition
- Returned with its original packaging and tag
- Free from stains, odors, damage, or signs of use
Returns cannot be accepted after 20 days from the delivery date.
Personalized and Custom Items
Personalized, monogrammed, engraved, and custom-made items are created especially for you and are therefore final sale. These items cannot be returned or exchanged unless they arrive damaged, defective, or incorrect.
Return Shipping
Return shipping is not free. Every shipping carrier charges for transporting a package, and as an independent small business, we do not include potential return-shipping costs in the price of every bag.
A $20 return-label fee will be deducted from your refund or store credit. Original shipping charges are also non-refundable.
This allows us to continue offering thoughtfully priced, small-batch leather bags while providing a convenient prepaid return label.
If your order arrives damaged, defective, or incorrect, MBH Leather will cover the return shipping cost.
How to Start a Return
Email hello@mbhleather.com with:
- Your order number
- The item you would like to return or exchange
- The reason for the return
- Photos, if the item arrived damaged, defective, or incorrect
Once your request is approved, we will send you return instructions and a prepaid return label.
Please do not send an item back without contacting us first, as unauthorized returns may not be accepted.
Refunds
Once your return is received, we will inspect the item and notify you of its approval status.
Approved refunds will be issued to the original payment method, minus the $20 return-label fee and any original shipping charges. Please allow additional processing time for your bank or card provider to post the refund.
Damaged, Defective, or Incorrect Items
Every order is inspected before shipping, but if your item arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include photos.
We will make it right and cover all applicable return-shipping costs.
International Orders
International orders may be subject to import duties, taxes, and customs fees charged by the destination country. These charges are the responsibility of the recipient and are non-refundable.
Customers are responsible for international return-shipping costs and any related duties or fees unless the item arrived damaged, defective, or incorrect.
To request an international return, contact hello@mbhleather.com before sending the item back.
We’re Here for You
Your experience matters to us. MBH Leather is an independent business, and you will always receive thoughtful assistance from a real person.
For questions or help with an order, email hello@mbhleather.com.
