Shipping policy

Shipping Policy

At MBH Leather, we carefully prepare every order and want your purchase to arrive safely and on time. You will receive tracking information, and our team is always here to help if you have questions about your shipment.

Order Processing

Orders are typically processed within 2–3 business days, excluding weekends and holidays.

Once your order ships, you will receive a confirmation email with your tracking number. Tracking information may take up to 24 hours to update after the carrier receives the package.

Personalized or custom orders may require additional processing time. Any additional production time will be noted on the product page or communicated to you after your order is placed.

Shipping Rates

Shipping rates are calculated at checkout based on the destination, package size, and selected delivery service.

As an independent small business, we work to provide competitive carrier rates without adding hidden shipping costs to the price of our bags.

Estimated Delivery Times

Delivery estimates begin after your order has been processed and transferred to the shipping carrier.

  • Standard Shipping: Approximately 5–7 business days in transit

  • Expedited Shipping: Approximately 2–3 business days in transit

Processing time is separate from delivery time. For example, an order shipped using Standard Shipping may arrive approximately 7 to10 business days after it is placed.

Delivery dates are estimates and cannot be guaranteed. Carrier delays, severe weather, holidays, or other circumstances outside our control may affect delivery times.

Address Changes

Please review your shipping address carefully before completing your purchase.

If you need to correct an address, contact hello@mbhleather.com as soon as possible. We will gladly update it if the order has not yet shipped. Once a package has been transferred to the carrier, we may not be able to change or redirect it.

Additional shipping charges may apply if a package is returned because of an incomplete or incorrect address.

Tracking and Delivery Assistance

You can follow your shipment using the tracking information included in your shipping confirmation email.

If tracking has not updated for several business days, your package appears delayed, or you need help locating a delivery, please contact hello@mbhleather.com. You will receive assistance from a real person, and we will help you work with the shipping carrier.

If tracking shows that a package was delivered but you cannot locate it, please check around the delivery area and with household members, neighbors, building staff, or your local carrier before contacting us.

International Shipping

We ship internationally to select countries. Available destinations and shipping rates are displayed at checkout.

International orders may be subject to import duties, taxes, customs fees, or brokerage charges imposed by the destination country. These charges are not included in the product or shipping price and are the responsibility of the recipient.

Customs processing may delay delivery. MBH Leather cannot control or predict customs fees or processing times.

If an international package is refused or returned because customs charges were not paid, any shipping fees, duties, or related carrier costs may be deducted from the refund.

Questions About Your Shipment

We want you to feel confident ordering from MBH Leather. If you have questions about processing, tracking, or delivery, contact us at hello@mbhleather.com.